Terms and conditions

terms + conditions of use for the Oi Hanoi website

Making a purchase from the shop

This page (together with the documents referred to on it) tells you the terms on which we supply any of the products (“products”) listed on our website [www.oihanoi.com] (the “website”) to you.  Please read carefully and understand these terms before ordering any products from our website.  By ordering any of our products, you agree to be bound by these terms.  

If you refuse to accept these terms, you will not be able to order any products from our website.  If you have difficulty in understanding any of these terms or have any other queries, please contact a member of our webshop team:  info@oihanoi.com who will be happy to assist. 

You should print a copy of these terms for future reference.

Information which we are required to give you

A description of the main characteristics of the products is contained on our website.  Such a description will also be contained in an order confirmation email when you place an order through the website.

The arrangements for delivery of products are as shown at [insert link to relevant page]. Other details of delivery are set out in the “availability and delivery” section below. 

You have a right of cancellation as set out in below in the “Right of Cancellation” section.  

If products ordered by you are not available, we will contact you to offer a full refund of purchase or alternative such as waiting for restock of item.

The technical means for concluding the contract to buy products are set out in the section below entitled “how the contract is formed between you and us”.  If you have made a mistake in inputting information, please click on the back arrow and you will be able to change it.

The language of the contract will be English.

Sales to countries outside the UK where we are willing to sell products

If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

Your status

By placing an order through our website, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are at least 18 years old; and
  • You are placing the order as a consumer, i.e. an individual is acting outside his or her business.

If we discover that any of the above warranties are incorrect, we shall be entitled to terminate the contract between us and to pursue any legal remedies that we may have under the general law.

How the contract is formed between you and us

your order represents an offer to us to purchase a product. once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming receipt of your order and the order details. all orders are subject to acceptance and product availability.  We will confirm acceptance to you by sending you an e-mail that confirms that we have accepted your order and that the Product is ready for or has been dispatched.  The contract between us (“Contract”) will only be formed when we send you the order confirmation.

The Contract will relate only to those products whose dispatch (or readiness for despatch) we confirm in the order confirmation.  We will not be obliged to supply the remaining products which may have been part of your order until the dispatch of such products has been confirmed in a separate order confirmation.

Right of cancellation

As you are contracting as a consumer, you have a statutory right to cancel a Contract for any reason at any time beginning on the day you place the order and ending seven working days after the day on which you received the products or (where it has been agreed that the products will be delivered in instalments) the last of the products.  If you exercise the right, you will receive a full refund of the price paid for the products in accordance with our refunds policy (as set out below).  To cancel a Contract under your statutory rights, you must inform us in writing of your intention to cancel by email to info@oihanoi.com

When exercising the cancellation right, you must return the products to us immediately.  See below for the returns information as to the manner and cost of returning the products.

Details of this statutory right, and an explanation of how to exercise it, are also provided in the order confirmation.  This provision does not affect your status.

Availability and delivery

Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of your order, unless there are exceptional circumstances.  If a Product (or substitute product) is unavailable so that we cannot deliver it to you within 30 days of your order, we will contact you and either agree a later delivery date or permit you to cancel the Contract, in which case we will refund all monies paid in accordance with our refunds policy (below).  

Risk and title

The products will be at your risk from the time of delivery.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Price and payment

The price of any products will be as quoted on our website at the time of your order, except in cases of obvious error.  Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.   

Payment for all products must be by credit or debit card.  We accept payment with Mastercard, Visa, Maestro, American Express, JCB and Diners Club. We will not charge your credit or debit card until we despatch your order.

If you wish to make purchases on the shop, you may be asked to supply certain information, including credit card or other payment mechanism information. you agree that all information you provide for purposes of making purchases will be accurate, complete and current.

You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. you also will be responsible for paying any applicable taxes and shipping/handling relating to the products.  

All prices shown on the website are in pounds sterling and inclusive of VAT or exempt from VAT.

Returns policy

If you decide to send back the items please email info@oihanoi.com to do so.

We will refund you within 30 days after arrival of the article. it must be undamaged and not used. we also advise that you send any items recorded delivery as we take no responsibility for items being lost while returned to us.

Should you cancel the contract in accordance with your cancellation right, we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched. you can expect a refund in the same form of payment originally used for the purchase, within 3 weeks of our receiving your notification that you wish to cancel the order and all refunds will appear in your account.

Written communications and notices

We will mainly communicate with each other electronically, such as by email.  Applicable laws may require that some of the information or communications we send to you should be in writing, for which purpose we both agree that electronic communications will suffice.  This paragraph does not affect your statutory rights.

All notices given by one of us to the other must be given in writing and delivered by hand, post, or email.  Notices to us should be sent to the address and contact details given in in the “information which we are required to give you” section above.  Notices to you may be given to the email address which you provided when you placed an order.

Events outside our control

Neither of us shall be liable to the other for any delay or non performance of our respective obligations to the extent that performance is interrupted or prevented by any act or omission beyond our reasonable control.  This paragraph does not affect your statutory rights and in particular our obligation to perform the Contract within 30 days of order.

Law and jurisdiction

Contracts for the purchase of products through our website will be governed by English law.  Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.